1 reviews | Active since Mar 2019
DISGUSTING AND PATHETIC SERVICE FROM PICK N PAY HYPER - OTTERY
This review is about the terrible service that I have received from Pick 'n Pay Hyper in Ottery.
I purchased hot cross buns on 29 January 2019. First bite, first bun had contained a chicken bone in its dough. I took it back for a refund. I received a call from Customer Care on 30 January 2019 (Chantelli) who said that I would get a response soon.
I then received a phone call from Miguel Ferreira, the Store Manager of this branch on 2 February 2019 who said that they will investigate and revert back to me. Still no response.
I wanted to purchase a milk tart on 29 January 2019 as well, but I noticed that three of the milk tarts had mould on them. I took the milk tart from the shelf to Customer Care and was informed that new ingredients were being used, did not purchase any milk tart.
I would like Pick 'n Pay to comment.
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received and inconvenience caused.
We view this incident in a very serious light and do not condone this at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received and inconvenience caused.
We view this incident in a very serious light and do not condone this at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team