Disgusting and Appalling customer service - PnP Protea North

On Monday 26th September 2023, my niece went to purchase pork sausages at Pick 'n Pay ( Protea North) late afternoon. I was about to grill the sausages at around 19h10 just before the scheduled loadshedding at 20h00. Just after tearing open the plastic, a disgusting sour smell emanated from the package, the sausages were spoilt and stinking. The store closes at 19h00, so it was not possible to take back the meat for a refund. My niece then went back to the store on Tuesday (27th September) morning before 9h00 to get assistance with our complaint, having with her; the meat and a purchase slip from the previous day.

She advised the security by the door as to why she was there and was pointed to seek assistance from one female manager, whom instead of being helpful and empathetic, she ridiculed my niece by asking if the meat was indeed purchased at the store or if we did not take any rotten/spoilt meat that we had at home annd put it in the P'nP package. She then called another female manager, they proceeded with the gruesome and appalling attitude towards my niece before calling the Butchery dept. staff member who in fact confirmed that the meat was removed from the shelves post realising its condition. Still, the two females proceeded to disgustingly ask when was the meat removed and wanting to check against the time my niece actually bought the meat, despite her having the purchase slip.

I feel that the staff behaviour was not customer eccentric at all and disgusting to say the least. We live a stone throw away from the store and do our daily shopping there, we shall establish the names of the two females (whom did not even have name tags) as I feel that they should be disciplined and trained further re customer service.

It's really disappointing as we are not the only customers that have gone through such experience, I will not blame loadshedding a an issue for the spoilt meat as the loud, noise-making generator kicks in automatically every time that we have loadshedding and as for the bad customer service, that is totally unacceptable!!!

So please, do intervene.