Disgusting

I was at pick n pay musgrave in Durban today around 17:30. when it was my turn to pay the till froze. The cashier and the packer advised me to go pay at the kiosk coz the line was shorter there. I was not going to start another line when I've been at the front. Cashier at kiosk saw I had more than 10 items and she told me I'm not supposed to pay there. I told her why I'm there and that I was sent to her by the other cashier. She told me she's not going to pack my things, she's doesn't pack. I left her while she was scanning my items and went to the other cashier and told her this.She came around but didn't go inside the kiosk cubicle and they started arguing. It went back and forth, both of them telling each other why they not going to pack. At this stage I was beyond angry. I've waited in these lines and now I have to stand there and listen to these two clowns who have no idea what customer service is. Another lady came and they told her and she left. I asked them whose their manager and they told me it's the lady who just left, the one they told this too. I went to her and told her the same story. Her name was Gladyis or Gladness, her and her team are complete outrageous!!