Disgusted Shopper - Pick 'n Pay Lakeside

<div>Hi, I am forwarding this complaint on behalf of my wife Priscilla St Clair,on Sunday 26th September 2021 she made a purchase with her bank savings card the keypad at the till was faulty and the cashier told her to insert her bank savings card again,later in the day going through her transactions she discovered that her transactions went through twice and no reversal was done she went back spoke to one of the stores managers she think s his name is either Marvin or Marlon he told her to wait until the Monday 27th September 2021 to see if the bank did the reversal,went back same day he wasn't there went back 28th September 2021 told her only now that he must email Head Office and he will call her still waiting on call why must Head Office be notified I demand that this matter must be solved immediately and that she not only receive back her payment but be compensated for wasting of her fuel and time.Just for your record I shopped all the years at Pick n Pay Gabriel Road Plumstead if there was a problem from their side it would be dealt with immediately.</div>