KH
Karin H
1 reviews | Active since Dec 2012
09 Feb 2019, 06:59
Disgusted in Pick and pay POOR Customer service
Wanted to buy Diemersdal pinotage red wine on line and noticed they advised a case of 6 for 120,00. Tried to buy 2 boxes and as i checked out, they're system calculated a box of 6 as 698.00. I contacted their customer service on 8 February 2019 and spoke to Kaya who told me they made a mistake and refused to allow me to buy it at the advertised price of 120,00 for a box of 6wines. I AM UTTERLY DISGUSTED AND DISAPPOINTED IN PICK AND PAY WHEN I SAVED THEM THOUSANDS OF RANDS BY INFORMING THEM OF THEIR ADVERTISING ERRORS
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Pick n Pay's replyOfficial
11 Feb 2019, 17:25Good day Karin
Thank you for contacting Pick n Pay, We appreciate you taking the time to write to us.
We would like to thank you for your valued feedback, Please kindly be advised that this was a technical error and the items cannot be processed at that price.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
Thank you for contacting Pick n Pay, We appreciate you taking the time to write to us.
We would like to thank you for your valued feedback, Please kindly be advised that this was a technical error and the items cannot be processed at that price.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
Pick n Pay's reply11 Feb 2019, 17:25
Official
Good day Karin
Thank you for contacting Pick n Pay, We appreciate you taking the time to write to us.
We would like to thank you for your valued feedback, Please kindly be advised that this was a technical error and the items cannot be processed at that price.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
Thank you for contacting Pick n Pay, We appreciate you taking the time to write to us.
We would like to thank you for your valued feedback, Please kindly be advised that this was a technical error and the items cannot be processed at that price.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team