disgusted / disrescpectfull MANAGER

PNP EXRESS PRINCE GEORGE DRIVE so i needed to get a reprint of electricity slip. i called PNP on Monday morning and they assisted with transaction number 120789- all i had to do was give my smart shopper card number .then the lady advised i had to go back to the express store i made the purchase from and they will be able to reprint . the evening on my way home i went to the express store and explained to the cashier , and gave my slip . she then went to the office behind her , a few minutes later a gentleman came out advising that they are not able to print and i must come back the next day . i couldnt undrestand as to why i had to go back the next day when they had the transaction number .i then asked the number of the preson he spoke to on the phone , and then he got attitude and asked me why i needed to know if he just tld me to coe back tommorow , i explained to him that its R150 electricity that i need now, and i need to call customer care and ask why its not possible for them to print it . he then told me i shouldnt make my problem his . i then asked for his name ; DESMOND . all he told me was that the reason is that purchase was made a month ago and now they have to go look for it so i must come back the next day . on my slip it shows 09.09.2019 the same month . i then told him this means that i had to make a new purchase , but his attitude already said thats not his problem , no care for a customer , instead he acted like the angry customer , no respect at all . i then left and called customer care , explaining what had happend the monday at 18h00 .so i had to use my last money to make a new purchase for electricity . my issue here is that i drove all the way for a REPRINT , doesnt matter when it was done , the customer service that moment was DISGUSTING , my lights couldve been off and their was no emotion / care .just that i should come back the next day . the next day at 12h00 i returned and asked for a reprint , different staff , but withing minutes i got a printout, at the front desk , where DESMOND couldnt assist as it was an old slip and they had to look for it .

i say thank you to the gentleman , that repinted my slip without hassles on Tuesday ***9.

at DESMOND he should not be working or be a manger if his not an example to his staff on how to treat a customer .( poor customer service )

i am a regular customer at that store , i have never been this disgusted with a managers attitude and lever of respect towards a customer