DISGUSTED BY THE LEVEL OF SERVICE RECEIVED AT PNP N1 CITY

I am a loyal customer of Pick n Pay for many years now and today 19th Aug i received very unfriendly, rude, and unprofessional level of service from a cashier and manager at the N1 city Pick n pay store.

I visited your Pick n pay store 14 August 2018 and received a brand match voucher as i purchased goods at Pick N pay Parow family store where i received outstanding, friendly service by the cashier and packing staff.

As i paid for my goods the 19th august, i then provided Lulama the cashier with my slip to redeem my voucher of my next purchase, she then battled to get the voucher through as it was giving an error saying invalid voucher response, she then called the manager Anele who checked the transaction and advised that the voucher was already used with a attitude!

I informed her that it could not be as this was my first redemption of this voucher and i asked her if she cant check from her side, she gave me even more attitude and said that i need to go sort it out myself by the information counter and go complain there without validating that the voucher has been redeem as she just made her own assumptions, as a manager she could have taken my smart shopper card and gone the extra mile to investigate what has happend but no her attitude and throwing her weight around was more important all this while i needed pay for my goods and the queue pilling up behind me.

As a manager this is horrifically disgusting behavior infront of staff and customers waiting to pay as they standing behind me. I asked her again why should i go there and if she cannot assist as she's the manager and she bluntly refused.

I have had 2 incidents at this PnP namely N1 city branch, where i was sold expired cheese and still waiting an response from one of the managers to call me back regarding that, second incident, the rolls i purchased was molded but yet again i keep on going back hoping things would change!

Clearly some where something is not right, this should be investigated that certain managers are getting away with ****** and not doing there jobs to improve the quality of the items being sold and level of service at Pick n Pay n1 city. My experience above is a clear example as Anele as she had not showed any leadership s****s infront of her staff by giving me attitude and speaking to a customer in a "*****y tone"!

Im shocked by the level of service received and what i have experienced by both staff Anele and Lulama. If this is how N1 City Pick n pay train cashier and managers to treat their customers i will never set foot there again and will spread the word to family and friends not to shop at PICK N PAY N1 CITY!

DISGUSTED!!!