Disgusted by PnP ASAP

I bought items on PnP ASAP app, the driver delivered wrong items and I notified the driver immediately. The driver promised to bring back my items immediately, I called PnP ASAP immediately to inform them and I even wrote an email explaining the incident. I need the items to watch the rugby match, I haven’t heard from PnP since yesterday. I have never been that inconvenienced with no communication at all, the driver instead is not even picking up my calls. What is even worse is that even the store doesn’t give me proper answers