Disgusted

My husband purchased a 245L Hisense freezer online from pnp. It was advertised for R2699. We called call centre to ask if it is a mistake and we were told to take a screenshot and proceed with our order. Which we did. We paid immediately. Our invoice said 245L hisense freezer. Pnp then apparently said it was a mistake and the price if for the 198L. They reversed my payment and made me pay again to amend my invoice to say 198L. I did not consent to them doing this. The bank even called us to tell us. I told the guy at the call centre ameer that i do not want the 198L as I paid for the 245L. He said he would get back to us. This was after a guy from call centre muted my call and pretended he couldn't hear me as he couldn't deal with my issue. The guy that delivered the freezer told me aswell the price you see is the price you pay. I'm very disgusted at the service we have received and the way we were treated. I called BEFORE we ordered and we were assured we would get the 245L. I wasn't spiteful and sneaky about it. If this is how PNP treats loyal customers then I'm done. I have never felt so disgusted at the lack of customer service. The call centre staff can't even deal with a simple query. Come on PNP you can do better. I'm done fighting this fight because clearly this store does not take the CPA in consideration at all. Thanks for nothing PNP. *** please go back and listen to this call. I did not drop the call the agent muted me and pretended he could not hear me. Please stop humiliating your customers pnp.