Disgusted

On Saturday I made a purchase through the asap app I was unable to collect the purchase and the funds were sent to my asap wallet. Sunday I tried to make the same purchase but this time using my asap wallet funds. The app firstly kept loading for almost 5minutes and then when it finally went through it said failed. I checked my asap wallet and the amount was taken off. I emailed them immediately and no response. It's Wednesday today and I have emailed them a total of 6 times and have not received any feedback from them neither has the funds been reinstated into my asap wallet or banking account. All they do is issue me a ticket and never get back to me. It's really pathetic how a big retailer like PNP operates in this manner