Disgusted at the behavior of Management!!!

Dear Pick ‘n Pay

On the 6 November 2018, around 8am. I returned some cooked tribe that I had purchased the day before due to it not being cooked properly and it had sand in it.

There was a lady by the name of (Shasheka) in a red suit that assisted me, she said she was from customers service department. As she was assisting me she called a store/ floor manager (Dashni) to explain the situation who was extremely rude to me, who loudly told me that “she cannot be told by me how to run her store, if the staff doesn’t know what’s in stock and out of stock ”. When I informed her that, that is no way to speak to anybody she went on said she will speak they way she want to whom ever. I was very disappointed at that response as I had imfomed her that when I was in the store I walked around forever looking for play drink, which no one knew weather they even had stock in the store. Which I endeded up not purchasing.

She continued saying all sort of back chatting in a manner that is not suitable. The customer service assistant asked me to come with her to the till point, she apologized for the trouble this has been for me. So then I looked at her and asked her, do they allow this manager to speak in such manner all the time. Because to me she seemed very confident and not bothered at all about the outcome of her behavior. Then I told her I will find a complaint platform and send a email of being so disappointed by this. She answered me she will attend to this the best way, that even if I send a complaint it will come back to her, can I please trust her to handle this. It seemed like she was protecting her,just like she didn’t stop her from talking to me in that manner. So then I asked her for the full names of the manager that was rude to me. Which she firmly refused to give me and which made to me the customer service manager look very suspicious as well. Which had led me to sending this mail. When I got to work, and told my colleagues it also came to my attention that (Dashni) is known very well around for her rudeness. People have stopped going to buy lunches at Pick ‘n Pay because of her.

It has been three full weeks since this insident happened and till this day I have not even received a call, mail neither a text saying anything. Please see to that I get feedback from this.

Kind Regards Mrs N.P Blurbird ********** ********** 003