LS
Lindsy S

1 reviews | Active since Sept 2016

03 Sept 2016, 15:47

Disgusted at cereal priced incorrectly

<p>Good day Pick n Pay,</p> <p>I am utterly disgusted at the service , attitude and customer service received at Pick n Pay honey junction.</p> <p>I went in to get some meat and ended up as usual getting a basked full of other stuff which is fine.</p> <p>My daughter wanted cereal which had a label below saying R26.99 so I said fine let's take it. Once we got to the till it was Scanned at R89.99 . So I 5ook the lady to show her the price on the shelf. I then asked them to call the manager that told me the description and price are different and she can't give it to me at that price.</p> <p>I told her that I'm not happy with the explanation as it was packed wrong on the shelf which ain't my problem if they make a mistake. I continued talking to her but was blatantly ignored.</p> <p>I paid for my goods and went to another manager and explained my frustration and disgust to which he answered I should have read the label when I told him I'm not happy with this and that I won't be returning to that pick and pay he just said good bye and walked away.</p> <p>Needless to say that my entire family shops at that pick n pay and we spend ten thousands there every month.</p> <p>I now have a 9 year old ****ed off because she didn't get her cereal and have to return home to a 9 week old colic baby.</p> <p>As if I really need this on a Saturday afternoon.</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply04 Sept 2016, 09:34
Official

Good day Lindsy

Thank you for taking the time to write to us.

Kindly accept our apologies for the poor shopping experience. We are addressing the incident with our management team and will revert with feedback.

Kind Regards

Anwar Mooideen