Disgusted

I placed an order at 5:34pm on the app for 5 items... Estimated delivery was 6:30pm - 7:00pm... On the app it informed me after an hour that a member had been assigned to pick and pack my order... At 7:10pm the app was still showing the same stage so I phoned customer support of which I was informed that a driver by the name of Ernest had been assigned to my order and he was on the way to the store to collect it... At 7:45pm I phoned the customer centre again of which I was now informed that my order has now been cancelled!!! Not once have I been informed on the app or via email and if I hadn't phoned to find out, I would still be waiting for my supper. I find it utterly ridiculous that after 2 hours of waiting, I am not given feedback to say the order was cancelled but when phoning I get told a driver is assigned and then all of a sudden it's cancelled... I would like to take this matter further as my 6 year old son has now gone to bed with no supper because of the *********** staff/store...

Might I add my account was debited and I now have to wait 3-5 working days for there ****** up! The app is also still showing a picker is packing my order!!!!