1 reviews | Active since Apr 2017
Disgusted!!!!!
<p>I would simply like to express my disgust at the service received from your supervisor at the Canal walk branch - Vanessa. My Mother was the customer ahead of me and requested cash with her purchase. The Cashier was not sure she has enough and the Supervisor was called to check. Vanessa walked up and spoke so abruptly to the <br />cashier, as if she wa stupid. At no point did she greet, introduce herself or even <br />acknowledge that we(customers) were standing there. My Mother was eventually done.... after which she told the cashier to give (another employee) ZAR200.00 and fill out a receipt, still not apologising for the fact that I now had to wait longer. When she has finished, I asked the cashier what her name was, to which she then turns around and says "Do you have a problem with me?"I said yes... You did not bother to greet when you got here, let alone apologise for me having to wait.. Now again, to which she rep**** " I wasnt dealing with you, I was dealing with her (Cashier), why should I talk to you... I chose to remain silent and completed my payment before leaving the store. I am so disgusted that this woman is seen as a supervisor of a store, when she cannot even speak to clients properly. Im really sadened by the fact that the Standards have dropped to a bare minimum.. to the point where customers are merely seen as a number and no longer important. I personally work with clients on a daily basis and had that been my attitude towards any one of them.. I would have been out of my job years ago. Shame on PNP for allowing this to become acceptable... A truly horrible experience.</p>
Good day Marche,
Thank you for taking the time to write to us.
Kindly accept our apologies for the poor service received, We do not condone staff being rude to our valued customers.
We are addressing the incident with our Management team and will be in touch with feedback.
Kind Regards
Anwar Mooideen
Best regards,
Good day Marche,
Thank you for taking the time to write to us.
Kindly accept our apologies for the poor service received, We do not condone staff being rude to our valued customers.
We are addressing the incident with our Management team and will be in touch with feedback.
Kind Regards
Anwar Mooideen
Best regards,
