fI
fiona I

1 reviews | Active since Jul 2015

23 Nov 2016, 09:23

disgusted !!!!

<p>was at pick and pay yesterday 22/11/2016 , went to purchase a few items and went for cheese , however upon getting a chesse i saw the exp date 28/11/2016 however the chesse was mouldy and green already , i did take this to the 'manager' who never apologised just grabs it out my hand and says 'il go get it off the shelves' now its bad enough going to a well known store and seeing exp products but to get it just dismissed like its no big deal is absurd , that could cause someone food poisoning! their frozen items are never taken care off and exp dates half rubbed off always ! really pick and pay at mall at reds needs to brush up on service and delivery of items ! disgusted with behaviour and stoc****</p>

0
Replies (2)
Pick n Pay
Pick n Pay's reply23 Nov 2016, 11:46
Official

Good day Fiona,

Thank you for taking the time to write to us.

Please accept our apologies for the poor product experience.

We appreciate you taking the time to address this with us.

We are busy addressing your complaint.

Kind regards,

Vanitha Venketas

Best regards,

fI
fiona I's update23 Nov 2016, 12:10
Reviewer Update

please do address the issue and probably get the store checked out as well i said this before staff there needs customer service training but clearly the new manager does as well !!! please take this seriously as i have pictures of the mouldy cheese and shud i not receive you'lls solution i will take this matter further for health inspection!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!