NF
Nosipho F

1 reviews | Active since Aug 2019

02 Dec 2019, 20:48

Disgusted

At 19:30 we bought two 6 packs of Brutal fruits at Pick'n The Sanctuary in Strand, had to drive all the way back because 2 bottles inside the 6 packs we sealed and empty. Got to the store and spoke to Jean Pogter who was the manager on duty. After explaining that we had to drive from home, all the way back to the store because of the incident, only offered 2 bottles. 4 customers at the store experienced the same issue but lucky for them, it was because they hadn't paid. We had to use petrol, mileage, tyres and only got 30 rands worth. I am disgusted.

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Replies (1)
Pick n Pay
Pick n Pay's reply04 Dec 2019, 19:47
Official
Good day Nosipho, 

Thank you for choosing Pick n Pay.  Please accept our apologies for the delay in response and any inconveniences caused to you. 
We were unable to reach your post in time due to some technical difficulties. Apologies for the poor service you experienced. We view this incident in a very serious light, we are busy addressing this with our management team.  We value you as a Pick n Pay customer and are committed to improve continually on our service levels.  Kind regards,
The Pick n Pay Team