Disgusted

I just received an e-mail from Mary-Anne Hattingh, on behalf of Pick N Pay. She had the decency to tell me that I did not take a refund offered to me WHEN I WAS SOLD EXPIRED LIQUOR AT ONE OF THEIR BRANCHES IN DURBAN, EVEN WENT AS FAR AS TELLING ME THEY WILL REFUND ME DESPITE ME NOT HAVING PROVE OF PURCHASE.

What does Pick n Pay think I am. Did you even bother to ask me about what happened that day and why I didn't take my refund? But you claim you made an Investigation. I complained, not pick n pay. I sent tons of emails complaining and pleading and you treat me like I needed compensation and tell me ******* like pick n pay is the victim here. I threw away the slip because I didnt think I will find expired liquor on your shelves and prob of payment that when I complained I asked your people to **** the barcode and see if it was not bought there. Even the lady who helped me that day was there. Or must I remind you that with a barcode, you can see when a product was purchased and all the information. But let me guess, No, you think we stupid to know all that. I even asked for a print out since I was launching a complain. I was denied that. So, you say you investigated but failed to call the complainant, conducted your so called investigation with your people.

I am disgusted by the treatment you have given me. I have complained on this platform before and when the shops called in to apologise, all I emphasise is value for money. I use money to buy, not stones. And I hate being treated like a number when I'm actually putting money in your bank accounts. You tell me you waited for me to take legal actions, yes. I wanted my R100. For 1year and 2months, I waited for ou to do your job and account, but guess what, you just treated me like a *****.