1 reviews | Active since Apr 2023
DISGTUSTING SERVICE!!
I am really utterly disappointed and disgusted by the Pick n Pay Online Shopping department!! How difficult can it be to exchange a product??? I've been at it with them since last week Monday! They keep sending me the wrong stuff, I ordered the Salton Illuminating Kettle it was broken, returned it only for them to bring me the wrong kettle, Iron was scratched i asked that they deliver the iron together with the kettle as stated by one of their agents that the iron and kettle will be delivered today, to my suprise they only delivered the iron! Now i have to call them again using my airtime for the 100th time to ask for my kettle that i had paid for a loooooong time ago! How difficult can it be for you guys to just send what i ordered???? I don't how many times i've been told my issue is getting escalated! Big ups to Thuli Sodlaka she has been of great help in trying to sort out this matter but Pick n Pay i want my kettle please!!! I need the kettle asap!!
Thank you for your reaching out to Pick n Pay Customer Care team.
We do apologize for the inconvenience caused. May you please let us know whether this matter was resolved as yet. Please let us know if not so we can assist you accordingly. Thank you in advance for your co-operation.
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Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** WhatsApp Link: https://wa.me/message/ELYYSEKVSHNBJ1 Call us on *** Email us at: *** Operating Times: Monday- Saturday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for choosing Pick n Pay.
Kind Regards,
The Pick and Pay Team
Best regards,
Thank you for your reaching out to Pick n Pay Customer Care team.
We do apologize for the inconvenience caused. May you please let us know whether this matter was resolved as yet. Please let us know if not so we can assist you accordingly. Thank you in advance for your co-operation.
By proceeding with this request, you acknowledge that we will need to share your contact details with the relevant store/department. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** WhatsApp Link: https://wa.me/message/ELYYSEKVSHNBJ1 Call us on *** Email us at: *** Operating Times: Monday- Saturday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for choosing Pick n Pay.
Kind Regards,
The Pick and Pay Team
Best regards,