DISGRUNTLED CUSTOMER PICK N PAY PRINCESS CROSSING ROODEPOORT..

On 24th September 2024 we bought a Genesis hoover from PnP Princess crossing in Roodepoort . A month later this Genesis hoover stopped working completely . So the logical thing to do was to return it to PnP Princess crossing for a refund . This product was hardly a month old or just over a month old . Upon arriving at PnP Princess crossing , We were treated with mixed reactions some staff wanted to assist while others did not . We were also told that we as the customer must do a follow up on the Genesis hoover and not them contacting us to find out of the outcome of the defective hoover . A so called manager a Mr Ntutu was literally laughing at us when we put up a fuss about refunding money claiming its procedure for us to have to wait 21 days to find out if they are going to repair or replace a product that is barely a month old . So notice to all reading this . DO NOT PURCHASE ANY ELECTRICAL PRODUCTS FROM PICK N PAY PRINCESS CROSSING IN ROODEPOORT . THERE IS NO AFTER SALE SERVICE AND THE STAFF ARE JUST ******** AND RUDE .