Disgruntled Customer

Order no #***4 On the 26th Nov 2023 at 13h30 I placed an order on Pick n Pay asap. Delivery time was scheduled for 14h30 by 16h00 I had not received my order.

I called customer service who stated it will be delivered and gave me 2 delivery drivers numbers. At 18h00 there was still no delivery and I received a sms stating the driver is on his way and immediately after another sms saying that the driver could not get a hold of me.

When I contacted the driver he stated that there was no package for me at the shop. I once again made contact with customer service informing them that the purchased items ordered could go bad very quickly.

They then said it would be delivered between 18h30-19h00.

On Monday 27th I called to scheduled a new time between 15h00 and 16h00 upon which they gave me a new drivers contact details. By 17h00 nothing had been delivered.

I've contacted the driver and he stated he is at the shop but there is no package for me.

The next day after once again not receiving my package as well as no correspondence I contacted the shop and the lady informed me she was well aware of the order however they re-packed the items on the shelf.

In addition to that the app states that delivery happened 1st January 1970 at 2am. I am utterly disappointed in pick n pay, the items selected were needed in my household No sort of empathy or any kind of understanding was received from anyone I had spoken to. Although I am aware that mistakes happen I do not feel that there has been any kind of effort to adresse any of my concerns or money that I have paid and until now have still not heard a thing.

To date I still have not received feedback, I am at wits end currently and am forced to take things further.