Disgruntled customer

Hi I accumulate points from January until December and last week on the 28th of February looked at my slip at the end of the day and I saw that there was only a few rand there was much more but should’ve been about 60 odd rand had disappeared i then phoned your head office on the 29th and they said to me that my card was used at Clearwater Mall on 18/2 I was not at Clearwater on the 18/2 a purchase was paid but in cash and the other was used my card number and it was two items that I don’t buy from Pick ‘n Pay and it has taken from Thursday until today no resolution they seem to have closed the query and nobody has come back to me I spoke with the supervisor Wazs gave me a reference number *** I spoke with lady today and she advised she didn’t know what I was speaking about It is not the matter of money it is the principle either the wrong card number has been captured all its ***** however I was promised ot would be sorted it’s Tuesday and nothing she actually said she would ask Waza to call me at at 11 it is now 12 and I’m yet to receive a call !! I have completed numerous surveys and I’ve stated that the Pick n Pay card should have a pin number to avoid situationssuch as this