Disgruntled consumer

Could I kindly have someone respond to my request. I am at this point beyond being livid with Pick and Pay ASAP. Would you like to know why? The services sucks and is pathetic and I would like other consumers to become aware of this pathetic service offered by such a reputable company. I am sure Raymond Ackerman would be appalled at the level of service currently offered after it took him years to build this company on a good reputation. Due to my state of health and that of my brother Mark we decided to use the app and order our groceries. This was done Thursday the 5th Aug 2021, yes I am only feeling better now to take Pick and Pay to task with the pathetic service. The consultant I dealt with firstly was Rofhiwa who was suppose to assist me in getting my order I was given a time and while I do understand we have to give and take and make provision for time delays. This I did however being promised and given 4 different times in one seems to much as I explained to them the are minor kids who is depended on the delivery. But did this bother anyone at PNP ASAP......... no certainly not as my order was delivered the evening around 7 when I was at a friends place that invited us for supper as it was my late dads birthday. When I was contacted by your driver 7 hours later than the original time given. My brother told him he can be there in 5 minutes and upon his arrival at home a few minutes later your driver had left.

No apologies, no further deliveries, no further enquiries made by PNP as to whether I still need the goods ordered. 13 days later I am not in receipt of this order.

Kindly advise on this platform as to what the terms and conditions are for ordering online, as I have had my order from Checkers delivered without any hassles. Maybe PNP can learn from Checkers. Ask what they do that makes them successful.

I am awaiting your response URGENTLY