NL
Natesha L

1 reviews | Active since Apr 2019

14 Apr 2019, 11:13

DISGRUNTED AND DISGRACED, SERVICE OF SHAMIELA HASSEN PNP KC

This morning i visited Pick n Pay Kenilworth centre, where i do my weekly, monthly shopping.. It is with utmost disgrace and disbelieve the ****py service i received from the cashier Shamiela Hassen.. according to her the belt where u pack the groceries on has not been working for the past three weeks.. Shamiela had the audacity to tell me to move the groceries to the front.. as i did the unpacking of the groceries.. trying to assist.. what blew me off completely was her total dismay.. and thinking she was doing me a favour.. when i asked her as to why she can't move the groceries herself she said again the belt was not working. So on that i was livid.. beyond myself.. i asked her who is the client being serviced and y can't she do it herself. Her response i can't stretched myself.. so my retaliation.. so i need to stretch myself.. i requested to see the manager, which she told the packer call riedewaan, as to where the packer went to c/services. Shamiela eventually got of her lazy back side and packed the groceries.. while i was waiting.. when my groceries was packed i wen to the c/service desked.. wanting to speak to Mr R Isaacs.. which i was waiting for now 5 mins.. i needed to inform management of the poor customer service. I eventually left the store not getting any satisfaction, utterly DISGRUNTED AND DISGRACED BY THE SERVICE OF SHAMIELA HASSEN; PNP KENILWORTH CENTRE!!!!!

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Replies (1)
Pick n Pay
Pick n Pay's reply15 Apr 2019, 16:08
Official
Good day  ,Natesha 

Thank you for choosing Pick n Pay. 
 
Please accept our apologies for the delay in response and any inconveniences caused to you. 
 
We view this incident in a very serious light, we are busy addressing this with our management team. 
 
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. 

Kind Regards, 
Pick n Pay Team