EU
Elizabeth U
1 reviews | Active since Feb 2019
26 Feb 2019, 18:38
Discusting , Security Guard telling me upfront that im a ***** upon entering the store due to the fact that a disabled person have a backpack with her.
Pick 'n Pay, Savannah Mall, Polokwane. Shame on u. Since when do you have to leave your handbag at the Security Guard when you enter the store. My sister who is diabled and using crutches was told to leave her backpack which she use to carry all her belongings in at the Security Guard upon entering the store. He also said that if he have to check the backpack when we leave he will take it that everything in there is not paid for and that it is from the store. You just lost a client, there is other businesses that treat disabled people with dignity.
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Replies (1)Pick n Pay's replyOfficial
27 Feb 2019, 13:37 Good day Elizabeth Uren,
Thank you for choosing Pick n Pay.
Please accept our apologies for any inconveniences caused to you.
We view this incident in a very serious light, we are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
Thank you for choosing Pick n Pay.
Please accept our apologies for any inconveniences caused to you.
We view this incident in a very serious light, we are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
Pick n Pay's reply27 Feb 2019, 13:37
Official
Good day Elizabeth Uren,
Thank you for choosing Pick n Pay.
Please accept our apologies for any inconveniences caused to you.
We view this incident in a very serious light, we are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
Thank you for choosing Pick n Pay.
Please accept our apologies for any inconveniences caused to you.
We view this incident in a very serious light, we are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
