1 reviews | Active since Nov 2017
************** against foreigners
I was looking for a good laptop deal then i came across a pick n pay hyper pamphlet which had an awesome deal. Very excited i went to pick n pay hyper northgate to enquire how i go about applying for the 24 months contract for this awesome deal. I was referred to gentleman in the shop who was to assist me. He asked for my i d number sweetly i narrated it to him to my surprise i was declined i told him there should be a mistake he should try again because i have a very good credit record am an attorney and get paid so well so it cannot be a rating issue. He tried again and same thing he then saw where the problem was my id number. I asked what the issue was he said that it was because i was not born in south africa so even though i have a south african id by the mere fact that it recognises am just a permanent resident and not a citizen it automatically declines. I was buffled to say the least. I have been a faithful customer to this very shop since 2004 and now it discreminates me merely on the fact that i was not born in south africa what nonsence.... being an attorney i understand that i have rights within the Consumer Act.. "Right to Equality in the consumer market and protection against discriminatory marketing". What i do not understand is foreigners are good enough for supporting this franchise but not good enough to be awarded a credit facility even if they are documented properly and can afford it this is ridiculous. I am stll going to lay a formal complaint to the necessary regulatory authorities as i fail to understand the reasoning behind this kind of **************. And for a franchise that is even operating in my home country you are hypocrites.
Good day Dudu,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and will be addressing your complaint with RCS.
Pick n Pay does not sell goods on account or on lay-by however customers with a smart shopper card can apply for a store card which is in partnership with RCS.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
Good day Dudu,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and will be addressing your complaint with RCS.
Pick n Pay does not sell goods on account or on lay-by however customers with a smart shopper card can apply for a store card which is in partnership with RCS.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
