AM
Aghmat M

1 reviews | Active since Nov 2015

19 Apr 2019, 22:02

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I have been stalked by security at the pick n pay express in Klapmuts twice now. I approached him this evening and apparently according to the security he is instructed to watch "certain" individuals. I always have my thobe and/or fez on. So according to him I fall in that category. Then he also advised me that it is his job to "stalk" only certain people whilst they shop. When I went to the counter to enquire as to the behaviour, he went ballistic. He swore at me and started shouting. The gentlemen behind the counter also came out to enquire and he witnessed this appalling behaviour and advised me that there is no manager on duty at the moment. My wife then eventually also came into the shop to provide an attestation to the experience we had but once again he was aggressive and rude. I can't believe in today's time and age in South Africa, I don't have the freedom to dress according to my faith and belief. Check the footage. The moment we pull up and he sees us, he immediately enters the store before we do (second time) so now we can exclude coincidence.t Transaction time 21H27 on 19 April 2019.

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Replies (1)
Pick n Pay
Pick n Pay's reply22 Apr 2019, 10:27
Official
Good day  Aghmat, 
 
Thank you for taking the time to address your concerns with us. 
 
Kindly accept our apologies for the bad service experience and inconvenience caused, we are busy addressing this with our management team through your Facebook post. 
 
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. 
 
Kind regards, 
Pick n Pay Team 

Best regards,