MK
Martin K
1 reviews | Active since Feb 2018
12 Mar 2019, 18:05
Discounts advertised not given
I have lost faith in PnP regarding the discount that they provide; it has happened a few times that I would load my discounts onto my card but I would not get it at the tills; had it last weekend with PnP cheddar cheese and it seems to happen to others more than others. I feel they only try to attract people and people that are not awake, are taken a ride for. ... and worst of all, PnP advertise this discounts on TV as well.
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Pick n Pay's replyOfficial
19 Mar 2019, 17:34Good day Martin,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our Smart Shopper Team.
Please forward us your 16 digit smart shopper card number together with a copy of your till slip to *** to enable our team to load the points to your card for this shop. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
The Pick n Pay Team.
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our Smart Shopper Team.
Please forward us your 16 digit smart shopper card number together with a copy of your till slip to *** to enable our team to load the points to your card for this shop. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
The Pick n Pay Team.
Pick n Pay's reply19 Mar 2019, 17:34
Official
Good day Martin,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our Smart Shopper Team.
Please forward us your 16 digit smart shopper card number together with a copy of your till slip to *** to enable our team to load the points to your card for this shop. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
The Pick n Pay Team.
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our Smart Shopper Team.
Please forward us your 16 digit smart shopper card number together with a copy of your till slip to *** to enable our team to load the points to your card for this shop. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
The Pick n Pay Team.