JB
Jakobus B
1 reviews | Active since Feb 2018
04 Feb 2019, 17:34
Disaster
I have a pick and pay card with credit on it. I bought items at pp and wanted to pay with my card only to find out the till does not read my card. That was 2 weeks ago. Management at Saspoburg and staff members tried numerous times to phone pp customer services. Everytime we wait for 20 min wherby they stil do not answers their phones. I gave up. Their service is pathetic. Sorry there are no services. I am trying to get the just to answer thelr phones and to link my card. It is so frustrating. Welcome to new South Africa. We need to get use to this no service. I even sent them emails......what a disaster.....
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Replies (1)
Pick n Pay's replyOfficial
05 Feb 2019, 10:09Good day Jakobus Bezuidenhout,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused. We tried calling you on *** to assist with the replacement but we could not reach you. Your phone was off. Please feel free to email our Customer Care Team on *** or call them on ***.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused. We tried calling you on *** to assist with the replacement but we could not reach you. Your phone was off. Please feel free to email our Customer Care Team on *** or call them on ***.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
Best regards,
Pick n Pay's reply05 Feb 2019, 10:09
Official
Good day Jakobus Bezuidenhout,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused. We tried calling you on *** to assist with the replacement but we could not reach you. Your phone was off. Please feel free to email our Customer Care Team on *** or call them on ***.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused. We tried calling you on *** to assist with the replacement but we could not reach you. Your phone was off. Please feel free to email our Customer Care Team on *** or call them on ***.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
Best regards,