dR
dorah R

1 reviews | Active since Jun 2018

18 Jun 2018, 15:49

Disappoitning and poor service i received today

I went to pick n pay around pat 1 pm today (18/06/2018) to buy few things , I then went to the side for reduced item only to find out there is a further reduction on top of the reduction there were lots of staff taking items for themselves and they were waiting for the two guys who has the further reduced stamps to put on their items . I then also requested the further reduced stamps he said he does not have they are finished yet he was helping the staff members, I then return for the second time to see if I can get it he and saw another guy he also said he does not have he works on the other items (Department). there was other lady staff who had the same items as mine but with the different price I then asked her to go with her staff at the till so that they can punch with the further reduced items but she refused. I then we again to the guy I was refused .

I then went to the information desk after I had bought the staff to see if I can get help unfortunately the lady could not get hold of who is responsible for the further reduced items and whoever who was calling was saying its not them.

I am so disappointed to think that I spend thousands of rand buying for Pick and pay. I am really not happy at all and the whole thing its not even about how little I was buying for the kind of service I received its not on.

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Replies (1)
Pick n Pay
Pick n Pay's reply19 Jun 2018, 11:01
Official

Good day Dorah Rampou,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Thabisile Macuacua