1 reviews | Active since Jun 2015
Disappointing service from Pick-'n-Pay On Line
On Monday my wife ordered nearly 4 kR of groceries from PnP on line for delivery on Wednesday. I cancelled all appointments to be at home to receive the groceries. The groceries were NOT delivered on Wednesday. Nor were we notified, nor were alternative arrangements offered. Nor was any apology made. My wife emailed and phoned and phoned PnP. She was promised delivery on Thursday. Again, I cancelled all appointments to be at home to receive the groceries. Despite several calls to PnP, the groceries were not delivered on Thursday. Again, we were not notified, nor were alternative arrangements offered. Nor was any apology made. We have paid for these groceries. I feel that PnP should not offer a service that you are not able to fulfil. Do you know what a bad service PnP offers on line shoppers? Have u tried to buy anything from PnP on line? On Monday my wife ordered nearly 4 kR of groceries from PnP on line for delivery on Wednesday. I cancelled all appointments to be at home to receive the groceries. The groceries were NOT delivered on Wednesday. Nor were we notified, nor were alternative arrangements offered. Nor was any apology made. My wife emailed and phoned and phoned PnP. She was promised delivery on Thursday. Again, I cancelled all appointments to be at home to receive the groceries. Despite several calls to PnP, the groceries were not delivered on Thursday. Again, we were not notified, nor were alternative arrangements offered. Nor was any apology made. We have paid for these groceries. I feel that PnP should not offer a service that you are not able to fulfil.
Thank you for choosing Pick n Pay and your recent online order. Please accept our apologies for the delay in response and any inconveniences caused to you. Due to technical difficulties on this site were unable to respond to your post sooner. We have been advised by our Online Customer Care Team that they have since responded to the email complaint sent with regards to this order.
Our Online Team has advised that a refund has been processed for the delivery fee of this order and has offered to have your next 2 deliveries delivered for free.
To make use of the free delivery code please type the below code in the box provided when checking out your next order.
Delivery voucher code : APOLOGY We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay and your recent online order. Please accept our apologies for the delay in response and any inconveniences caused to you. Due to technical difficulties on this site were unable to respond to your post sooner. We have been advised by our Online Customer Care Team that they have since responded to the email complaint sent with regards to this order.
Our Online Team has advised that a refund has been processed for the delivery fee of this order and has offered to have your next 2 deliveries delivered for free.
To make use of the free delivery code please type the below code in the box provided when checking out your next order.
Delivery voucher code : APOLOGY We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
However, my basic complaint remains unanswered.
I would be very interested to know what PnP will do to improve communication with customers when PnP is unable to meet delivery commitments or cannot deliver items ordered (and paid for).
However, my basic complaint remains unanswered.
I would be very interested to know what PnP will do to improve communication with customers when PnP is unable to meet delivery commitments or cannot deliver items ordered (and paid for).