Disappointing service from Pick n Pay

I placed an online order on 2nd May for delivery on 5th of May. P & P confirmed my delivery for between 11 and 1. When my order had not arrived by four o'clock I phoned customer services but couldn't speak to anyone. I got worried because on the website it said my order had been delivered. I emailed them later and received "Your request (***) has been received and is being reviewed by our support staff."

My order arrived after six o'clock on Monday night. Obviously the frozen products were melted, and some of the items were just missing. I sent the following message to Customer Services, but it is a week later now and I have not heard a word from them:

"Good morning

Further to my email yesterday afternoon at 17:24 when I said my order had not arrived, I can now say my order arrived …. but at 18:15 instead of between 11 and 1. (Why did it say on your website from about 15h00 that the delivered had been done)?

I am so disappinted. Your service is appalling.

1. I received 9 and not 11 Lindt 90% dark chocolates (that is R129.98) !

2.. Although I said I do not want substitutes, the Sasko Premium slced white bread was replaced with Albany bread. But what is worse, I was charged for both!

3. When my order was not delivered by one o’clock, I was worried about the Frozen Berries that I had ordered thinking they are going to melt. That is exactly what happened.

The berries were soft and most of the juice had run out of the packet and all over my kitchen floor. I just wrapped it in the P & P bag and put it in the freezer to get it to freeze again as soon as possible.

I enclose the bag herewith with some of the juice that did not run out … it is frozen in the P & P bag and obviously the berries are now dry instead of having some juice to use as a sauce with the berries.

4. I am not surprised that the two Lindt bunnies did not arrive. I don’t know why, but you always put things on your website that you do not have.

5. Please credit me for the two Lindt 990% chocolates that did not arrive, as well as for the Albany bread which I did not order.