Disappointing Pick n Pay ASAP isn't ASAP at all! Checkers 60 is showing ASAP flames!

Pick n pay ASAP is dropping the ball. It shouldn't be called ASAP. Long story short is i made an order at 4:30pm on the 01/08/2022 and delivery time was 5:30-6pm. 6pm hit and had to choose a substitute which after 30min was told it doesn't have and i would be refunded, then it changed delivery to the following day at 9am. Email support and requested them to cancel because I wouldn't do an order today for a following day delivery. Then out of the blue delivery takes place at 7:55pm only to realize that they order isnt in good condition and one of the items which was short ribs was a small tray for R24 when in my basket i paid R105.

Called them today at 10:35am and spoke to Michael for 12min and he organized for collection of items for 5pm so a full refund could be done because at this point am not interested in an exchange or anything. But was able to leave work early and called again and spoke to a lady at 13:40pm for 5min whom i told that am home and collection can take place, and was told she would action it and delivery guy would call when am outside. 5pm hit and called again, this time speaking to Buhle at 5:15pm who said they would collect following day because no drivers available, then told her ill be at work and they can collect in Dunkeld and she said she would organize a collection but would call me back shortly after speaking to Edenvale Picknpay and time is 7:39pm and still nothing from Buhle. But got an email from a Bronwen whom i emailed back explaining that ill be at work and collection will have to be done before i leave and no response. Have never wasted my time and airtime with any other delivery service as much as i have with Pick n pay ASAP. Checkers 60's is so efficient and i have never had to email or call them when using them.

I need this resolved urgently and all my money refunded back to me. Thank you.