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Octavia M

1 reviews | Active since Nov 2014

11 Feb 2020, 19:11

Disappointed with Pnp Maponya Mall

I am disappointed with Pick n Pay Maponya Mall. I bought a Skyworth smart tv and a day later there is a problem with the screen. I mentioned to the salesman that was a funny shade on the screen when we checked the tv. It think shade caused the screen to crack. Pictures not showing as well when returned. I sent TV back to the shop and I was told there is no warranty for the screen. But there was no verbal or written signed agreement. After 7 days they telling me there s nothing they can do. No refund no exchange. I have paid R4158 cash and used R4500 on account. Total cost for Tv is R8000. I have explained to them that I did do anything to that TV but they seem to ignore that. Please may kindly assist, I would like to have exchange or refund. Query escalated to head office and I have not received response from them. Thanks. Sibongile Mtshali, Soweto.

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Replies (2)
Pick n Pay
Pick n Pay's reply12 Feb 2020, 10:43
Official
Good day  Octavia,

Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
 The Pick n Pay Team
OM
Octavia M's update13 Feb 2020, 13:02
Reviewer Update
Thank hellopeter for contacting Pick n Pay for me. Much appreciated. I had to follow up again today with Customer care - response was case has been escalated to management, and then Pick n Pay Maponya ,response was even more shocking for the money that I have spent with them. I have asked the Manager Astra is his name that what is they way forward regarding technical problem with this TV because it was not only the TV screen that was faulty on this TV. Manager says there is nothing they can do with technical issue as the crack caused TV to show pictures. I told this TV was showed pictures on Monday 3rd and Tuesday the 4th and suddenly on Tuesday before I left home to take TV back to the shop there was no picture showing. So clearly this TV has problems( Screen that was shady and technical issue ) and they turning a blind eye and humiliating me as a customer. I still have not heard any response from the HEAD OFFICE. Please can PICK N PAY resolve this issue urgently.