Disappointed with Online Order and Lack of Customer Support

I’m saddened to write this message because I genuinely believe Pick n Pay offers great deals and good value for money. Unfortunately, my recent experience has left me extremely disappointed.

I placed an online order, but some of the items I paid for were not delivered. I’ve tried to resolve this by emailing every address I could find and calling both the PnP customer care line and the specific store that packed and delivered my order. Despite multiple attempts, I haven’t received any response.

This lack of support has forced me to shop elsewhere and pay more for groceries I had already expected to receive. I truly hope Pick n Pay can improve its customer service. I would love to continue shopping with you, but this experience has made that difficult.

Please do better. Order number | ***