NM
Nomndeni M

1 reviews | Active since Nov 2019

02 Dec 2019, 19:21

Disappointed Pick n Pay Mall of the North

I was at the Pick n Pay at Mall of the North, I was so disappointed to say the least. I went to withdraw a cash send processed via Investec, the cashier was clueless as to what I talking about. I asked her to call the manager and she said in Pedi “ If I don’t know it then nobody knows it”. I told her that I had used the facility at Emoyeni Mall close to the Kruger Mpumalanga International Airport which is located in an informal settlement yet the cashier knew exactly what to do the moment I present the sms to him. She said in Pedi “Maybe there at that Pick n Pay not here”. There was a back and forth between her and I. I did not like the attitude she displayed and the whole situation drew a whole lot of unnecessary attention.

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Replies (1)
Pick n Pay
Pick n Pay's reply04 Dec 2019, 18:57
Official
Good day  Nomndeni,

Thank you for choosing Pick n Pay. 
 
Please accept our apologies for the delay in response and any inconveniences caused to you. 
We were unable to reach your post in time due to some technical difficulties.
 
We view this incident in a very serious light, we are busy addressing this with our management team. 
 
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. 
 
Kind regards,
The Pick n Pay Team