Disappointed in the Service received!

I am writing to express my profound disappointment following my recent visit to one of Pick n Pay's esteemed grocery stores in Bramley (located at the corner of Corlett Drive & Helen Rd, Bramley, 2018, inside Gardens Centre). Regrettably, the service I encountered was far from satisfactory, and as a result, I have no intention of revisiting this particular store nor recommending it to others.

During my visit, I interacted with a cashier named Rumbi, who informed me rather bluntly that I needed to go to the liquor store to scan my Smart Shopper card because she was unable to do so. When I suggested that she manually input the card number using the barcode, she adamantly refused, asserting that it required authorization and that the floor manager, Sanelisiwe, would not grant approval. Seeking resolution, I requested to speak with Sanelisiwe, who flatly stated that she wouldn't authorize my Smart Shopper card because Pick n Pay Head Office had allegedly issued instructions against authorizing manually entered Smart Shopper numbers.

This situation raises concerns for me, especially in this age of financial technology. I am seeking clarification on whether this policy is accurate, as it would be surprising for Pick n Pay to make such a decision. I kindly request prompt attention to this matter and timely feedback. Additionally, I find it necessary to express my dissatisfaction with Sanelisiwe's managerial approach. Her demeanor was rude, and she demonstrated a lack of aptitude in handling both staff and customers. I believe further training is warranted in this regard.

I appreciate your prompt attention to this matter and look forward to receiving clarification and resolution at your earliest convenience.