Disappointed in service

<p>A tad disappointed with service I received at your Clearwater branch today , I took in 2 pkts of jelly , a ****in mix and a box of Matzos , ( my daughter had purchased these items in the last 2 weeks everything except the Matzos to make a dessert). The brand of Matzos is not the one my husband favours. My daughter ended up not making the dessert and I thought whilst I was off there to do a shop I Would ask them just to give me a credit I DID NOT WANT THE CASH!!! I was told I needed the slip , my daughter tossed the slip as youngsters do and she didn't have my smart shopper card as it was a last minute stop at our local Pick n Pay , she was with her boyfriend I was at home . (I mean the dual card for my husband isn't even working after numerous requests to link it to mine !!!!I spend a lot of money at pick n pay , as do other people , you can clearly see I am not a chancer , the security gentleman even recognizes me as do some of the cashiers that is how often I am in there , I ended up spending 600 odd Rand today despite the fact that I felt insulted by your customer care lady ( how I miss Lorraine) and the manager of the branch who didn't even venture my way . I asked her to phone head office. she gave me the phone I explained the story, they asked to speak to the manager i handed the phone back to the customer care lady and was then told to take it up with the regional manager I felt like emptying all the contents on the floor and leaving ........I am seriously thinking of not shopping much at Pick n Pay after today's incident !!!!!!</p>