Disappointed, frustrated, disgusted Customer

????I am very disappointed at Pick n Pay. I bought an electric blanket last year around June, I only used it for winter and not even on a daily basis, however, this year when I switched it on, the one side was not working. Just to cut this long disappointing story short of the ups & downs I had to go through and the bad service I received from Pick n Pay Steeledale, I was very patient with the whole thing however I see nobody is taking me serious. I was promised twice that it will be replaced with a new one, however, the first replacement, I was despised to the lowest degree one could think of, I was given a filthy, stinking, full of fluffs blanket. I sent a message to head office to complain, the matter was referred back to Pick n Pay Steeledale. Got no response I had to call to follow up on why am I not getting any response. Then the manager called me on Monday the 24th stating that the new blanket will be delivered on Sat the 29th. I did not question why only on Sat as they have an online service which they could have used, especially after I stated my long disappointing and frustrating story to Head Office. I waited the whole day on Sat no call, no delivery. It is now Monday evening 18:00 no call, no apology. Obviously my complaint is not taken serious, no one follows up on complaints and make sure that whatever they have promised is being fulfilled. ????