Disappointed.

November 2023 I shopped online, had a problem with 2 items(perishables) and was refunded in a jiffy.

December 2023 I am shopping online again because I received good service the first time around. I paid for a six pack of milk but was given a 1 litre box, and then there was an item not available.I sent an email and received a sms that my call has been completed.Waited a few days, no refund. I enquired and still nothing.So, no refunds on items not available after you already paid for it and no refund when they send you a cheaper item.

Also, when the client say golden syrup, you cannot go and substitute it with **** maple flavored syrup, it is not the same thing. And I never take substitutes.

So disappointed.