Disappointed, dissatisfied and frustrated with the lack of customer service

Disappointed, dissatisfied and frustrated with the lack of customer service I get from PNP!!! About 5 weeks ago I wrote a complain on this site to get your attention. I received a reply from Vanitha Venketas that I should email my complain to your ********** email. This was about 5 weeks ago. I have send over 5 emails. All i get in return is a automated reply. I only receive one email from Lorelle Londt saying that she forwarded the mail to the relevant department and no one has gotten back to me in 3 weeks. This is so pathetic. I STILL HAVE THE SAME PROBLEM. I BOUGHT A SMART TV AMI 49'' AT PNP BRACKENFELL HYPER. IT PROMISES ALL THE BELLS AND WHISTLES. I CAN'T DO ANYTHING ON THE TV. I CAN'T WATCH DSTV NOW, ITS GIVING ME AN ERROR. I CANT USE THE BROWSER. I CANT NET-FLEX. WHY DO YOU SELL **** TO YOUR CUSTOMERS. DON'T YOU GUYS TEST THE STUFF. APPARENTLY NOW I MUST PURCHASE A ANDROID TV BOX. WHY DIDN'T THEY TELL ME THIS IN THE FIRST PLACE. THIS IS A MONEY MAKING SCHEME.