1 reviews | Active since Oct 2012
Disappointed customer
For years I am a regular customer at PnP Hypermarket in Fichardtpark, Bloemfontein. Nowadays I am very disappointed with their service. Last month when I went to buy groceries the shelves were low in stock, although there were a packing trolly in every aile which hindered the customers to get by. Just this week, I was there on Wednesday and the fridges where the fish are kept were totally empty and there were nowhere else where the stock were kept. On Friday and Saturday when I went back, the fridges where the bacon, vieannas etc are kept were olso totally empty. Another disappointment is that each time I visited the past 2 months, the fresh fruit which are already carved are old and over riped in the containers. I really do not know what is going on, but PnP must step up their game, otherwise I have to search for a new shop to buy my groceries at. I am a really disappointed loyal customer.
Thank you for choosing Pick n Pay & taking the time to address your concerns with us. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay & taking the time to address your concerns with us. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
