NP
Nokwazi P

1 reviews | Active since Mar 2015

25 Mar 2017, 20:27

disappointed customer

<p>I am really disappointed at the picknpay staff and service. I complained to Godfrey and Montgomery about the polony bread I bought from the store. The chips were stale and the worst was the cheese. It tasted and smelt off. Bringing this to their attention, I feel like my complaint was taken for granted as they promised to call me before 5pm but not even an sms did I receive. Their food is mostly tolerable but I vomited just hours after having the chips and off putting cheese which, they themselves couldn't taste. I'm really disappointed as this is one of the biggest retailers in SA but what a let down.</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply26 Mar 2017, 10:23
Official

Good day Nokwazi,

Thank you for taking the time to address your concerns with us.

Please accept our apologies for the poor product quality. We will escalate this to our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Thabisile Macuacua