Disappointed customer

On 21 November 2018 i placed an order online via the pnp website for the purchase of a playstation ps4 1TB + 90day voucher + GT Sport game for the price of R4 499 excluding delivery of R75, which was a pre black friday deal. I received an email shortly which stated my order was successfully placed and that delivery will be expected on Friday, 23 November 2018 @ 12pm - 1pm. On thursday, 22 November the funds were reserved on my account. I received no delivery on friday. At 17.56pm on Friday afternoon someone calls to say that there is no stock of the playstation and they are sorry. I was so furious, as this was already after their black friday sale and i had been notified so late. I could have gotten another deal from another supplier so i asked them to escalate the matter and i insisted i wanted the deal. Since then, nobody from pnp has contacted me with regards to the matter. Its now 4 December, the service is pathetic and very unreliable. I went to the pnp hyper store in Durban and had to request them to cancel the transaction which they did on their system. However, the funds are still reserved for purchase. Up until today no response from pnp. Its like they don't care about any type of resolution. I am a long time pnp customer but after this horrific episode i will not be dealing with them anymore. Also i have advised family members and friends about their lack of customer care.

Extremely disappointed!