BC
Betrayed C
1 reviews | Active since Nov 2018
07 Nov 2018, 10:10
Disappointed Customer
I bought a two plate stove in April 2018, the lady said it had a 1 year guarantee. I went today (07 November 2018) to return because it would switch off power whenever i plug it in. The manager (I assume) told me that they won't take it back cause it's been 'abused' and rushed off without even asking why it's not working anymore. I'm very disappointed in this particular Pick n Pay (Kempton Square) because I've never experienced such and I don't see myself buying there anymore, done!!!
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Pick n Pay's replyOfficial
09 Nov 2018, 15:15Good day Portia, Thank you for choosing Pick n Pay & taking the time to address your complaint with us. Please accept our apologies for any inconveniences caused to you. We have escalated your complaint to our management team with a copy of your till slip. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,
Vanitha Venketas Pick n Pay Customer Care Consultant.
Vanitha Venketas Pick n Pay Customer Care Consultant.
Best regards,
Pick n Pay's reply09 Nov 2018, 15:15
Official
Good day Portia, Thank you for choosing Pick n Pay & taking the time to address your complaint with us. Please accept our apologies for any inconveniences caused to you. We have escalated your complaint to our management team with a copy of your till slip. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,
Vanitha Venketas Pick n Pay Customer Care Consultant.
Vanitha Venketas Pick n Pay Customer Care Consultant.
Best regards,