Disappointed customer

On Sunday 27 March I visited the Pick n Pay in Vangate Mall and I was extremely annoyed at a cashier for telling me that an item advertised in one of their catalogues was not available at their store. I had found the catalogue in our community newspaper, The Athlone News, so how could the product not be available at a store in that same community? I also checked the catalogue, which I still have, and it reads: Available at Supermarkets, Hypermarkets, PicknPay.com, and Pick n Pay asap! So, I ask again, how could the 2 x 1kg Flora for R95 not be available at the Vangate Mall store? Extremely disappointing, Pick n Pay.