Disappointed at Pick n pay

Item: Pick n Pay
Rating: 1
Author: Thandeh M

My name is Kuthandwa Myaka in Durban. On the 17th of December 2018 I went to Pick n Pay The Wheel to do my grocery shopping. I was very disappointed when the cashier told me that my voucher card didn't go through. My voucher card number is 6 ********** 1 ********** . What puzzled me is that the Supervisor said it did went through but I didn't get my groceries.

I went back twice and they told me that they have lost my details. Can I please have my voucher card loaded as it seems like they have split it (cashier and the supervisor Judith). Im still very disappointed with Pick n Pay.

I work at Southern Sun Elangeni in North beach. Please resolve the matter for me.

Thanks Miss Kuthandwakwenkosi Myaka

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Replies (1)

Pick n Pay's replyOfficial

23 Jan 2019, 10:49

Good day Thandeh,

Thank you for choosing Pick n Pay and taking the time to write to us. Please accept our apologies for any inconveniences caused to you.
We have been advised that an escalation has been done by the call centre and that the funds are now available on your card. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team

Pick n Pay's reply23 Jan 2019, 10:49

Official