Disappointed ASAP/Pick n Pay service

Ticket received (***) - ref I received from ASAP app. I placed my order on 25/11/23 through the ASAP app, my goods were delivered without my bread & a few other items. It was indicated on the invoice SOLD OUT & I was credited on the app. I then sent an email to ASAP support to report my dissatisfaction. I then went to the Pick n Pay store in Chatsworth and well management there was not very helpful, in fact slightly dismissive & eluded that Pick n Pay & ASAP are 2 separate "shops". The guys at the deliveries counter assisted me with my bread that was not delivered, all I wanted was a rain check for items "sold out".......