DISAPPOINTED AND DISGUSTED BY PICKNPAY

Good day, On the 12th January 2019 I bought ECO school bag at PicknPay Woodmead for my son, the bag did not even last a week and it was already damaged. The quality of the material was clearly not good because for the price I paid, I did not expect the bag to have holes on the corners in less than 10 days of schooling. I understand that the books can become heavy but for R 400.00 I expected the bag to withstand such constraint bearing that the designer had the same idea in mind. I tried to return the bag to the same PicknPay on Saturday 02nd February 2019 but the manager told me straight that I will not get a refund because my son neglected to take good care of it. He even suggested that maybe he exchanged it? How does a 9 year old even agree to such it beats me? I was the asked to complete a form and send all required documents which I did the following Monday. I received a response that the assessor was out of town, again my patience was tested but I comp****. After two weeks of no feedback, I sent an email to follow up and late that afternoon was told sorry we can't refund you the bag has been neglected. What I don't understand is I was never called to discuss the outcome, yet when I returned it, I was told that if I don't get a refund the bag will be repaired. So clearly I have donated my hard earned money to your shop as you have the bag and will not refund me. The SMS I received was very dismissive in your company not trying to come up with a better solution. I took pictures of the bag and will gladly send them. I am very disappointed by your service and not taking responsibility for the quality of your products. You have no respect for people's hard earned money and couldn't careless.