Disappointed

I placed an order on pnp asap this morning just after 11am. I have yet to receive my order. I called your customer care numerous times and only twice was I able to get through. The lady said that she will call the store to arrange a delivery but nothing. Im still waiting. A guy also said he will call the store and call me back. Im still waiting. There was no call from the delivery guy. No update on my status to say that my order was even collected from the store. Nothing. Im still waiting at 5pm. This is the 2nd time I have an issue. I waste alot if airtime to try to get through to your customer care and get absolutely NO HELP. This is ridiculous. Your people lie to customers about progress. I dont even think they make any record on their side because on both occasions I've had issues, there was no record put on the system when I spoke to another person.