Disappointed

I was doing so well ordering online groceries n clothing.n my last order had a buffer amt R55. Some rhetoric sats if amount differs from.actual order will be refunded 3 to 5 days.still waiting for that buffer amount am going back n forth with emails and all rhetoric about previous refund of peanuts no stock n that's was refunded to me tnx... ow my emphasis is on My BUFFER REFUND R55..